PRIVACY POLICY

At SouqSaathi, we value your privacy and strive to protect your personal information. This Privacy Policy outlines how we may collect, use, and manage your data.

1. Information Collection:

  • We may collect personal information such as your name, email address, shipping address, and payment details when you make a purchase or create an account on our website.
  • We may also use cookies and similar technologies to enhance your browsing experience.

2. Use of Information:

  • To process and fulfill your orders.
  • To improve our website, products, and services.
  • To send promotional emails, if you have opted in to receive them.
  • To respond to your inquiries and provide customer support.

3. Data Sharing:

  • We do not sell or rent your personal information to third parties.
  • We may share your information with trusted service providers to facilitate order processing, payment transactions, and shipping, as necessary.

4. Data Security:

While we take reasonable steps to safeguard your data, no method of transmission over the internet is entirely secure.

5. Your Rights:

  • You may request to access, correct, or delete your personal information by contacting us.
  • You can opt out of receiving promotional emails by clicking the unsubscribe link in the email.

SHIPPING AND RETURN POLICY

At SouqSaathi, we aim to provide a positive shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange within 15 days of receipt, subject to the conditions below.

RETURN POLICY

Conditions for Return and Refund:

  • Items must be unused, in their original packaging, and include all original accessories and documentation.
  • A valid proof of purchase is required.
  • Returns without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items:

  • Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us at support@souqsaathi.com within 7 days with:
    • A photo of the item showing the issue.
    • Your order number.
  • We will assess the situation and, at our discretion, may offer a replacement, refund, or exchange.

Return Shipping Costs:

Unless the item is damaged upon arrival or the issue is due to our error, you are responsible for return shipping costs.

Refund Processing:

Refunds may take an additional 3-5 business days to process once we receive the return. Refund approval is at our discretion.

SHIPPING POLICY

We strive to process and ship orders within 2 business days. SouqSaathi may offer limited-time free worldwide shipping on select orders.

Delivery Times:

  • US, UK, EU, Canada, Australia/New Zealand, India: 7-10 Business Days
  • Southeast Asia (e.g., Singapore, Malaysia): 10-12 Business Days

Excluded Countries:

  • Some countries may not be eligible for free shipping.
  • Delivery Time for Excluded Countries: 15-20 Business Days

PRODUCT ISSUES AND DAMAGES

Not as Advertised:

If the product does not match the description or images on our site, please contact us with a detailed message and supporting images. We will review the claim and respond accordingly.

Defective, Damaged, or Missing Parts:

For damaged or defective items, or missing parts, contact us with photos. As we resell products, we will coordinate with the manufacturer for potential replacements.

Suspected or Actual Damage Upon Delivery:

You may refuse delivery if the package is visibly damaged. If accepted, keep the packaging and notify us immediately.

Return for Refund:

If a replacement cannot resolve the issue, and it is determined to be our responsibility, we may cover the return shipping cost.

For further assistance, please reach out to support@souqsaathi.com.